Terms & Conditions

Welcome to Foodbuddy. These Terms and Conditions ("Terms") govern your use of our website and mobile application (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.

1. Account Registration

• You must provide accurate, current, and complete information during the registration process.
• You are responsible for safeguarding the password that you use to access the Service.
• You allow us to verify your mobile number via OTP for security purposes.
• We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

2. Orders & Pricing

All orders placed through the Service are subject to acceptance by us. We may refuse or cancel orders at any time for reasons including but not limited to:

• Product unavailability (e.g., out of stock ingredients).
• Errors in the description or price of the product.
• Generic system errors or technical glitches.

Note on Pricing: Prices for our meals are subject to change without notice. The price charged will be the price displayed at the time the order is placed.

3. Delivery Policy

• Timings: Estimated delivery times are indicative. Actual delivery time may vary due to traffic, weather, or operational constraints.
• Address: You are responsible for providing a complete and accurate delivery address. We are not responsible for non-delivery due to incorrect addresses.
• Availability: We currently deliver only to specific serviceable areas. If your location is outside our zone, we will notify you before order confirmation.

4. Refunds & Cancellations

Due to the perishable nature of food products:

• Cancellations: You may cancel an order only within 5 minutes of placing it. After food preparation has begun, cancellations are not permitted.
• Refunds: Refunds are only processed in cases of:
  • Non-delivery of the order.
  • Missing items or wrong items delivered.
  • Quality issues (must be reported immediately with proof).

5. Health & Allergy Disclaimer

6. Limitation of Liability

To the maximum extent permitted by law, Foodbuddy shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the Service, including but not limited to damages for loss of profits, data, or goodwill.

7. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any significant changes by updating the "Last Updated" date at the top of this page. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.